How do I pay?
For advance reservation and online payments, it is possible to pay with credit card only.
Bank transfers are not accepted.
In our offices it is possible to pay by credit card or cash.
How can I reserve?
The reservations of group lessons are possible only through our website.
The reservations of private lessons are possible through our web site or by e-mail.
Are payments in advance?
For group lessons we request advanced payment.
For private lessons, we request a deposit or advanced payment in case of lessons in the same day.
Are there any discounts or promotions?
Yes, in some cases: check in our website in the promotion section.
What happens if I get sick or injured?
- In case of injury during the lesson, tell immediately to your teacher and call rescued service.
- In case of injury, we will refund the days after the date of the presentation of a medical certificate issued by a hospital or a local clinic.
- In case of sickness, with a medical certificate issued by a local doctor, we will give you a voucher for the current or next season.
Check our terms and conditions.
What happens in case of bad weather?
The lessons will take place in any weather conditions, in case of closing lift, lessons will be recovered.
Do I need an insurance?
Yes, it is, the insurance is obligatory and is not included in the lesson.
Is it important to read the terms and conditions?
It is very important to read and to know the terms and conditions to avoid misunderstandings and to know timing and organization of the ski activities.
Is the helmet obligatory?
Helmet is obligatory until 18 years old.
Is the Skipass included in the lesson?
No, Skipass is never included.
Do I need the skipass in the ski school camp?
No, you don’t need it, it will be needed when the lesson will be moved on the slopes.
How many people/children are in the group?
Groups are formed of 12 maximum, except the VYP course that it is formed of maximum 5 children for group.
What is the equipment package and what is included in it?
Equipment packages are buyable with group lesson only and include skies, boots, poles and also helmet for children; helmet is not included in the adult package.
What happens if there are not enough people to start a group lesson?
If there are not enough people, we will turn group lessons into private lesson.
Is it possible to turn group lesson into private lessons?
No, it is not possible to turn a group lesson into a private one, except in the case above indicated.
Is it possible to book a group lesson with a specific teacher?
It is possible to express a preference, but the assignation is not guaranteed.
Is lunch included?
Lunch is included where specified.
Are the days of group lesson obligatory consecutive?
Yes, they are, they must be consecutive to guarantee a learning path to everyone.
What is the minimum age for group lesson?
The minimum age is 3 years old, for details check our web site.
Is it possible to have private lessons with more people?
Yes, it is, but everyone should have the same level.
Is it possible to ask for a specific teacher for private lesson?
Yes, it is. You can ask a specific teacher for the private lesson.
Is it possible to have a lesson with a child and an adult together?
No, it is not possible because the method and approach of teaching is completely different.
What is the minimum age for private lesson?
The minimum age is 3 years old.
What is the timetable of the Kinderland?
Kinderland opens at 8.30 and closes at 17.30 every day.
Saturday the Kinderland is closed except during the top season period.
What do I need to bring?
If the child is enrolled in a group lesson, you should bring all the equipment (skies, boots, poles), in all other cases a change of underwear, tights, no-slip socks, eventual diapers are enough.
By what time should I bring the child?
- For those enrolled in the 10.00 VYP course before 9.15.
- For those enrolled in the 11.30 VYP course before 10.30.
- For those enrolled in the All Day for Kids before 9.15 from Monday to Friday and before 12.30 on Sunday.
What is the minimum age for the Kinderland?
The minimum age is 18 months.