call F.A.Q.

Terms of sale

COLLECTIVE COURSES:

  • The lesson time is 55 minutes;
  • Group courses cannot be converted into private lessons;
  • All group courses are activated with a minimum of participants per level and type.
  • If the number of participants is less than the minimum number of people, we reserve the right to cancel them or reduce the times;
  • In some peak weeks of the season, we have a minimum number of days that must be booked due to high demand. You will be informed of this at the time of booking;
  • In some peak weeks of the season, we have a minimum number of days that must be booked due to high demand. You will be informed of this at the time of booking;
  • Prices are subject to modifications or variations in the event of interventions by the authorities in the fiscal, monetary, economic or social fields;
  • To register, the age ranges indicated on our website must be respected;
  • We are not responsible for the level of the course declared by participants during registration. Masters are the only people authorized to establish the correct level of a student, based on the objective technical abilities demonstrated;
  • Course participants must show up on the first day for selection, otherwise we will not be able to guarantee participation in the course and we will not be able to refund;
  • To respect the progress of the groups, it is impossible to integrate a participant from the second day of the course, or reinstate a person who has been absent.
  • Out of respect for the other members of the group and the teacher, you cannot wait for a late participant or join the group after the session has started;
  • Please inform the teacher in case of any food intolerances or illnesses or disabilities of the students.
  • Please notify the teacher in case of absence;
  • Lessons take place in any weather condition. In the event of total closure of the facilities, the lessons not taken will not be refunded, but will be recovered (even in another ski area);
  • Ski passes, insurance and equipment are not included in the lesson price. Meals are only included if indicated;
  • Third party liability insurance is compulsory, we strongly recommend our customers to have a valid accident insurance;
  • What to bring: suitable ski equipment including helmet (for under 18s compulsory). In addition, we recommend giving minors a pocket money in case of need (€ 10.00 per day).
  • The promotional equipment purchased together with the course must be collected by the day before the start of lessons. You can keep it all the time for a maximum of 7 days. From the 8th day you will have to pay a daily difference, according to the list rates;
  • On the first day of class, children will receive a bib. In case of loss or failure to return it, a refund of €15.00 will be requested for the purchase cost;
  • Minor students (if not in possession of the Kinderland service) must be accompanied and collected by a responsible adult. If they are collected late, payment for the next hour will be required.
  • Group courses booked online must be paid for in advance;
  • In case of impediment communicated in writing via email at least 7 days before the start of the course, the entire amount will be refunded minus 10% as a secretarial fee. No withholding is made if a voucher is requested;
  • Refunds for group courses:
    • In the event of an accident, a refund will be made upon presentation of a medical certificate issued by a local hospital or clinic.
    • In case of illness, upon presentation of a local medical certificate, a voucher will be issued to be used within the following winter season.
    • The following rates will apply, calculated starting from the day following the presentation of the certificates:
      • Euro 60.00 per day for daily children’s courses and junior club courses;
      • Euro 40.00 per day for adult, vype and snowboard courses;
      • Euro 25.00 per day for the Alba cross-country and adult ski course (season);
    • For secretarial reasons, certificates must be submitted by 5:00 pm;
  • The courses are nominal and the student, once the course has already started, cannot be replaced by other people;
  • Equipment and kinderland promotional packages are not refundable under any circumstances.
  • All refunds granted by the school administration will be paid within 10 days, via bank transfer or directly paid to your credit card.

INDIVIDUAL LESSONS:

All lessons must be paid in advance. The person who made the booking declares, with the payment, to be aware of the general conditions of sale, to have read them and to have explicitly accepted them. The conditions of sale are as follows:

  • The lesson time is 55 minutes.
  • We ask for a deposit of 50% (or 100% if only one hour or day is requested) of the amount of private lessons booked.
  • In some peak weeks of the season, we have a minimum number of hours that must be booked due to high demand. You will be informed of this at the time of booking. Once booked, if lessons are canceled by adjusting the booking to less than the minimum required, it may not be possible to maintain the original dates and prices at the time of booking. Normal cancellation conditions apply.
  • For private lessons with “teacher on request” we reserve the right to change at any time, for secretary reasons, with a professional who has the same qualities reported by the client.
  • They can be carried out with multiple people only if they have the same level, adults and children cannot be together due to teaching and physicality issues;
  • Private lessons cannot be converted into group courses;
  • Ski passes and equipment are not included in the price of the lesson.
  • Third party liability insurance is mandatory, our customers are strongly advised to have valid accident insurance;
  • What to bring: suitable ski equipment including helmet (mandatory for those < 18 years old). Furthermore, we recommend giving minors pocket money in case of need (€10.00 per day).
  • Lessons take place in any weather condition. In the event of total closure of the facilities, lessons not taken will not be refunded but will be recovered (even in another ski area);
  • In the event of closure of facilities due to lack of snow, the entire amount will be refunded minus 10% as a secretarial fee. No withholding is made if a voucher is requested;
  • In case of impediment communicated in writing via email at least 7 days before the start of the course, the entire amount will be refunded minus 10% as a secretarial fee. No withholding is made if a voucher is requested;
  • Refunds for private lessons:
    • In the event of an accident, a refund will be made from the day following presentation of the medical certificate, issued by a local hospital or clinic.
    • In case of illness, upon presentation of a local medical certificate, a voucher will be issued to be used within the following winter season.
    • For secretarial reasons, certificates must be submitted by 4:00 pm;
    • Refunds or vouchers will be calculated starting from the day following the presentation of the certificates;
  • Private lessons are nominal but the student can be replaced by other people, upon communication;
  • All refunds granted by the school administration will be paid within 10 days, via bank transfer or directly paid to your credit card.

BUYER’S OBLIGATIONS:

The buyer will have the obligation to present himself with the printout/voucher of the purchase order at least 1 hour before the start of the lessons, at the Ski School for instructions and to collect the coupon, which will be valid as a receipt and for the entire the duration of the lessons. If it is the first hour in the morning you will have to pass by the previous day.

The Canazei Ski School is exempt from VAT and therefore exempt from the obligation to invoice pursuant to art. 36/bis of the Presidential Decree 633/1972 and subsequent amendments and additions. We remind you that this type of activity is not among those tax deductible from the tax return. In cases where the possibility of requesting an invoice is foreseen, it must be communicated during the order process. The collection of the invoice takes place at the school’s central office upon payment of the stamp duty of €2.00 for invoice amounts exceeding €77.47;

RENTAL SALES CONDITIONS:

  • Equipment packages are not refundable under any circumstances.
  • The promotional equipment developed together with the course must be collected by the day before the start of lessons. You can keep it all the time for a maximum of 7 days;
  • The equipment is delivered to the ski school rental office in Strèda del Piz, 18 in Canazei (TN);
  • For our customers who rent equipment, storage is free both in Canazei at the headquarters and in Pecol in the Belvedere ski area;
  • In the event that the rented material is not returned for any reason according to the agreements, on the seventh day from the date established for the return, a complaint for theft will automatically be filed against the lessee;
  • The renter assumes full responsibility for the rental object.
  • In the event of total breakage or theft, the material in question will be charged to the renter according to the selling price of the new ski.
  • In case of partial damage to the material, the restoration will be charged to the tenant.
  • In case of theft the tenant is obliged to file a report with the competent law enforcement agencies.

CANCELLATIONS DUE TO RESTRICTIONS DUE TO COVID-19:

  • Cancellation must be communicated via e-mail promptly and with as much notice as possible;
  • In case of lockdown on site, the entire unused sum will be refunded;
  • Refunds will be made either in the event of a province or region being closed, or through presentation of a mandatory fiduciary home isolation certificate issued by the competent health authorities;
  • Courses and lessons already paid for will be fully refunded, withholding 10% as a secretarial fee
  • In case of illness contracted during your stay, the unused amount will be refunded, upon presentation of the medical certificate and with timely communication to the secretariat no later than 12 hours.
  • All refunds granted by the school administration will be paid via bank transfer or directly paid to your credit card.

10% will not be withheld as a secretarial fee if a voucher for the residual value is requested, to be used within one year.

  • AMSI
  • Scoles de Schi
  • Scuola Snowboard
  • Kinderland
  • Fuski